The Perfume Shop Grand Central

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Reviews about The Perfume Shop Grand Central

• Irusha Sumathipala

  27.08.2018
  ★ ☆ ☆ ☆ ☆
  Obviously the perfume collection is good. The service however is not good and this is not the first time.
  
  I have been to this shop in the evening on 14th of November 2017. The lady was helpful but didn't care much. I received an important call when I was in the middle of shopping so I went out of the shop to take the call.
  
  when I was back this guy was there to assist me. I though the lady didn't care, but this guy was the worst. I told him what I've been looking for straight away (2 perfumes) and then I was searching for another small gift set but this guy didn't want to wait for me like he want to finish the shift or something (I was the only customer in that shop). He just put the stuff through the system and straight to the bag. Then I saw him putting the stuff in to the bag and I said "sorry I want them gift wrapped as well please and need another gift bag as well". He just gift wrapped 1 item and put it into a gift bag, didn't even asked me what kind of bag I want, he decided to give me the higher priced bag for that size (already gone through the system. only £1.50, so decided to let it go) Then I said I want the other one rapped as well. Then I gave him the gift set to wrap and he was not happy.
  
  Bought £58 worth stuff and he refused to take my Blue Light Card which offer me 10% discount, he cannot apply it for sale items. But the T&Cs for the offer says "Excludes gift cards, gift bags and Vivaboxes, Valid identification of either a Blue Light Card must be produced to receive discount." I did't argue with him as I thought he was telling the truth. Only got to know that I've been deceived this morning. So decided to write this review.
  
  This shop needs to go through a customer care training again because they are paid to do it. If you are not happy with your job find another or at lease try to act like you care.

About theperfumeshop.com

Perfume | Fragrance | Gift Sets | The Perfume Shop
The UK's no.1 stand alone fragrance retailer, stocking a vast range of brands including Chanel, Dior, Tom Ford and Paco Rabanne. Get free delivery, click and collect and samples.

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